Terms of Service

Last updated: December 2024

1. Introduction

Welcome to Auckland Advertising Agency. These Terms of Service ("Terms") govern your use of our website and services. By engaging our services or using our website, you agree to be bound by these Terms.

2. About Our Services

Auckland Advertising Agency provides comprehensive marketing and advertising services including:

• Brand strategy and development
• Digital marketing campaigns
• Creative campaign development
• Social media management
• Website design and development
• Marketing consultation and strategy

3. Service Agreements

All services are provided under separate written agreements that specify:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Intellectual property rights
• Performance metrics and success criteria

4. Pricing and Payment

4.1 Pricing Structure

Our pricing is based on:

• Project scope and complexity
• Timeline requirements
• Resource allocation
• Market rates for Auckland advertising services

4.2 Payment Terms

• Payment schedules are outlined in individual service agreements
• Invoices are due within 14 days of issue unless otherwise specified
• Late payments may incur interest charges at 1.5% per month
• We accept payment by bank transfer, credit card, or other agreed methods

5. Client Responsibilities

To ensure successful project delivery, clients must:

• Provide accurate and complete information
• Respond to requests for feedback within agreed timeframes
• Provide necessary access to systems, accounts, and materials
• Approve deliverables according to agreed approval processes
• Make payments according to agreed schedules

6. Intellectual Property

6.1 Client Materials

Clients retain ownership of all materials they provide to us. By providing materials, clients grant us a license to use them for the purpose of delivering agreed services.

6.2 Work Product

Upon full payment, clients receive ownership of final deliverables. We retain the right to:

• Use work for portfolio and marketing purposes
• Retain copies for our records
• Use methodologies and processes developed during projects

7. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and strategies
• Financial information and budgets
• Proprietary processes and methodologies
• Personal information of client representatives

This obligation continues beyond the termination of our services.

8. Performance Guarantees

8.1 Service Quality

We guarantee:

• Professional service delivery meeting industry standards
• Timely delivery according to agreed schedules
• Responsive communication and support
• Compliance with applicable laws and regulations

8.2 Results

While we cannot guarantee specific business outcomes, we commit to:

• Delivering campaigns based on best practices
• Providing detailed reporting and analytics
• Optimizing campaigns based on performance data
• Regular communication about progress and results

9. Limitation of Liability

Our liability is limited to the total amount paid for the specific service in question. We are not liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Third-party actions or decisions
• Market conditions beyond our control

10. Cancellation and Termination

10.1 Client Cancellation

Clients may cancel services with written notice. Cancellation terms include:

• Payment for all work completed to date
• Reimbursement of any third-party costs incurred
• Return of client materials
• Confidentiality obligations remain in effect

10.2 Agency Termination

We may terminate services if:

• Client fails to make payments
• Client breaches confidentiality or other obligations
• Client provides false or misleading information
• Circumstances make service delivery impossible

11. Dispute Resolution

We prefer to resolve disputes through direct communication. If disputes cannot be resolved:

• Disputes will be resolved through mediation
• If mediation fails, disputes will be resolved through arbitration
• New Zealand law applies to all disputes
• Auckland courts have jurisdiction

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters
• Government actions
• Internet or technology failures
• Pandemic or health emergencies

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services constitutes acceptance of updated Terms.

14. Contact Information

For questions about these Terms or our services:

Auckland Advertising Agency
Address: 75 Valley Road, Mount Eden, Auckland 1024, New Zealand
Email: support@aucklandadvertisingagency.digital
Phone: +64 21 205 0136

15. Governing Law

These Terms are governed by New Zealand law. Any disputes will be resolved in the courts of New Zealand.