Service Delivery

Last updated: December 2024

1. Our Delivery Commitment

Auckland Advertising Agency is committed to delivering exceptional marketing services on time and within budget. We understand that your business success depends on timely, effective marketing, and we take this responsibility seriously.

2. Project Timeline Framework

2.1 Typical Project Durations

• Brand Strategy: 4-6 weeks
• Website Development: 6-12 weeks
• Digital Marketing Setup: 2-4 weeks
• Creative Campaigns: 8-16 weeks
• Social Media Management: Ongoing
• SEO Optimization: 3-6 months for initial results

2.2 Timeline Factors

Project timelines depend on:

• Project scope and complexity
• Client feedback and approval speed
• Third-party dependencies
• Resource availability
• Market conditions and seasonality

3. Project Management Process

3.1 Project Initiation

Every project begins with:

• Detailed project brief and requirements
• Timeline and milestone planning
• Resource allocation and team assignment
• Communication protocols establishment
• Success metrics definition

3.2 Regular Communication

We maintain regular communication through:

• Weekly progress updates
• Milestone reviews and approvals
• Monthly performance reports
• Ad-hoc meetings as needed
• 24/7 support availability

4. Delivery Methods

4.1 Digital Deliverables

Digital assets are delivered via:

• Secure cloud storage (Google Drive, Dropbox)
• Project management platforms (Asana, Trello)
• Direct email with password protection
• Client portals and dashboards

4.2 Physical Deliverables

Physical materials are delivered through:

• Courier services for urgent items
• Standard post for non-urgent materials
• Hand delivery for Auckland clients
• Pickup arrangements from our Mount Eden office

5. Quality Assurance

5.1 Internal Review Process

All deliverables go through:

• Initial creation and development
• Internal quality review
• Senior team member approval
• Final client presentation
• Revision based on feedback

5.2 Quality Standards

We ensure all work meets:

• Industry best practices
• Brand consistency guidelines
• Technical specifications
• Accessibility standards
• Performance optimization

6. Client Responsibilities

To ensure timely delivery, clients must:

• Provide accurate and complete briefs
• Respond to requests within agreed timeframes
• Provide necessary access to systems and accounts
• Approve deliverables according to agreed processes
• Communicate changes promptly
• Make payments according to agreed schedules

7. Handling Delays

7.1 Delay Prevention

We prevent delays through:

• Detailed project planning
• Regular progress monitoring
• Proactive communication
• Resource contingency planning
• Risk assessment and mitigation

7.2 Delay Management

If delays occur, we:

• Notify clients immediately
• Explain the cause and impact
• Provide revised timelines
• Implement recovery plans
• Offer compensation where appropriate

8. Performance Monitoring

8.1 Campaign Performance

We monitor and report on:

• Key performance indicators (KPIs)
• Return on investment (ROI)
• Campaign reach and engagement
• Conversion rates and sales impact
• Cost per acquisition (CPA)

8.2 Regular Reporting

Clients receive:

• Weekly performance summaries
• Monthly detailed reports
• Quarterly strategic reviews
• Annual performance assessments
• Ad-hoc reports as requested

9. Support and Maintenance

9.1 Ongoing Support

We provide:

• 24/7 technical support
• Regular maintenance and updates
• Performance optimization
• Content updates and refreshes
• Strategic guidance and consultation

9.2 Maintenance Schedules

Regular maintenance includes:

• Weekly campaign optimization
• Monthly content updates
• Quarterly strategy reviews
• Annual brand audits

10. Issue Resolution

10.1 Problem Reporting

If you encounter issues:

• Contact us immediately
• Provide detailed problem description
• Include relevant screenshots or examples
• Specify urgency level

10.2 Resolution Process

We respond to issues by:

• Acknowledging within 2 hours
• Investigating within 24 hours
• Providing solution within 48 hours
• Following up to ensure satisfaction

11. Success Metrics

We measure success through:

• Client satisfaction surveys
• Project delivery timeliness
• Performance against KPIs
• Client retention rates
• Referral and recommendation rates

12. Continuous Improvement

We continuously improve our delivery through:

• Client feedback analysis
• Process optimization
• Technology upgrades
• Team training and development
• Industry best practice adoption

13. Contact Information

For questions about service delivery:

Auckland Advertising Agency
Address: 75 Valley Road, Mount Eden, Auckland 1024, New Zealand
Email: support@aucklandadvertisingagency.digital
Phone: +64 21 205 0136

14. Emergency Contact

For urgent issues outside business hours:

Phone: +64 21 205 0136 (24/7 emergency line)
Email: emergency@aucklandadvertisingagency.digital